Internet Applications Development > Support Tickets System
This application is suitable for:
PRE-AFTER SALE CUSTOMERS ASSISTANCE
SUPPORT TICKETS SYSTEM 2.0:
is a easy to use internet application particularly suitable for small and medium-sized companies that need to provide pre-and post-sales service to their customers. Main features: creation of an unlimited number of personal profiles and management of trouble tickets with the ability to assign the solution of a problem to a particular person or department within the company.
In this area you can create personal profiles of the staff handling the solution of problems (one or more directors). You can assign permissions based on the assigned tasks. There is a useful form for search profiles based on the name entered and the levels of access to the system.
TROUBLE TICKETS MANAGEMENT
Complete management of trouble tickets with priority assignment according to the problem solving needs. Possibility of search requests for tickets by type (open or closed), the status of the ticket (pending, awaiting assignment), based on the priority (low, medium or high), department of assignment.