Internet Applications Development > Support Tickets System
Application:
INTERNET
Browsers:
This application is suitable for:
PRE-AFTER SALE CUSTOMERS ASSISTANCE
SUPPORT TICKETS SYSTEM 2.0:
is a easy to use internet application particularly suitable for small and medium-sized companies that need to provide pre-and post-sales service to their customers. Main features: creation of an unlimited number of personal profiles and management of trouble tickets with the ability to assign the solution of a problem to a particular person or department within the company.
ADMIN MANAGEMENT
In this area you can create personal profiles of the staff handling the solution of problems (one or more directors). You can assign permissions based on the assigned tasks. There is a useful form for search profiles based on the name entered and the levels of access to the system.
TROUBLE TICKETS MANAGEMENT
Complete management of trouble tickets with priority assignment according to the problem solving needs. Possibility of search requests for tickets by type (open or closed), the status of the ticket (pending, awaiting assignment), based on the priority (low, medium or high), department of assignment.
FORUM MANAGEMENT
Ability to create unlimited discussion forums based on a specific topic. Complete management of the insertion of the post.
TICKETS CLOSED
This is the area where all the closed tickets are listed based on the date of opening and closing. Through an intuitive calendar you can view the tickets handled by a particular director in a given day, month, year.
E-MAIL NOTIFICATIONS
When a customer require assistance you will receive an e-mail notifications.
CUSTOMERS PRIVATE AREA
Customers can register and open a trouble ticket from here.
MULTILANGUAGE
Support Tickets System 2.0 is a multilanguage application and can be translated into one or more languages.
MOBILE OPTIMIZED
The application is easy to navigate through smartphones and tablets.